We've usually had Sony TVs as our main telly. They give high-quality pictures and are usually built like tanks, to the point that a couple of them still worked when they were replaced. Average life? At least 10 years.
That made it suspicious when a 4K flat screen one died after about 2 years. Right in the middle of a TV show, with skittering lines across the picture. To start with I thought it was a transmission error, then I realised when I rebooted the set that it was something altogether more serious.
I found the paperwork, realised that we'd bought it at a well-known store and took it back. "No problem", said the kindly folk, "It'll take about 10 days to fix."
And off it travelled, this time from Exeter to Swindon, to a repair shop.
Days passed.
Weeks passed.
I called them.
"Can't get the part, it's on order from Sony."
We waited.
More days.
More weeks.
I decided to pay the store a visit. They thought it had been repaired. They hunted around. Couldn't find it. Called the repair place.
"Can't get the part, it's on order from Sony."
Okay. What to do.
"How about a replacement?" ventured the helpful associate.
"Well, okay, but I wasn't expecting to have to do this..."
"It's an XYZ123. We have the 2019 version in. Its got the improvements. I'll see if we have one boxed."
"Can I take a look at it as well? You know, the aesthetics?"
He nodded: "Sure. There's one in the display area. It should look the same."
An hour later I'm sliding the bulky box into the back of my car.
I'll have to reprogram everything, but we're now 2019 4K X-Reality Pro Upscaler Triluminos enabled.
1 comment:
When my old TV died after about 3 years (I think it was LG branded), they wanted nothing to do with it, despite it being a fairly common and known defect according to various forums on the internet. Luckily, I'd bought it from Amazon and so contacted them. They asked me to sent it back and refunded the whole cost straight away (despite it being 3 years old!). I was very impressed.
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