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Friday, 4 December 2009

bah gum, there wern' 'arf an explosion

dead time capsule number 1
I seem rather unlucky with these Time Capsule dedicated backup devices. The new one that arrived yesterday has also failed. It was maybe half way through backing up an iMac, when it suddenly stopped working and the little indicator light went out. I've re-plugged it since but to no avail.

Its a trifle embarrassing, because this is actually the third one that has died. When the first one (pictured) went wrong, I put it down to bad luck. I'd had it less than two years and was a bit miffed that the backup device lasted such a short time, but it was out of warranty so I didn't think there was much I could do.

Then a couple of weeks ago another one failed in the same way. Dead except for the little lights for ethernet which momentarily flash when I plug in the mains cable. Again, its around 18 months old.

This third new one was in the middle of backing up 600 Gigabytes from one computer when it expired. Its a 2 Terabyte unit and is supposed to have a 'server grade disk' inside it.

Its pretty obvious to me that all three have suffered from power supply faults. I actually had the latest one plugged into an anti surge power adapter as well, so I've done what I can to protect it. I noticed it ran rather hot, so I'm guessing heat + electronics=fried apple.

I called Apple about the latest one and they are sending a replacement. I asked if they'd had this happen before, but was told by the technical guy that he'd never heard of anything like it.

Of course, I couldn't resist a quick google and was surprised when the Time Capsule Memorial Register popped up.

screenshot_03

Along with the very handy link to the BBC's summary of UK Consumer Protection Law and the six year 'fitness for purpose' rule. I'll see how I get on at the Apple Store with the other dead one.

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