This could have been a wordless Wednesday. I was certainly speechless.
I arrived at tonight's hotel and was booked into a tiny can't swing cat room with an aircon stood with its hose sticking out of the window. The tired array of furniture along the edge of the bed was such that the only way to the desk was by climbing over things. I decided to tell them that I was unhappy, but it was then that I noticed there was no phone in the room.
So I called reception on my cellphone. They were suitably apologetic about everything and offered me a range of people to come to fix everything or a change of room. At 23:00, I really didn't want lots of interruptions and changes because it was already late and I had a 05:45 start the next morning. They must rely on weary business travellers to get any custom at this well known hotel and i can't imagine how they can claim a 'four star deluxe' rating.
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