Thursday, 12 April 2012

i might have won something but i still don't know

due process
With Easter activities, it's been a few days since I last posted.

One activity in particular has kept me quite occupied.

It's my book gambling.

Ages ago, I said I'd put my novel royalties from 'The Triangle' to some gainful use and decided that the best one would be modest gambling. There's only been a trickle of income but with a few small wins the money has somehow managed to bump along at a slightly positive level.

Imagine my excitement to receive another one of those little emails that said that there may be something of interest if I logged onto my gambling account.

I should explain that my gambling is rather low-effort, comprising lottery and premium bonds.

Anyway, I'm not a very good gambler because I didn't know my account number and had to wait until I was back at home and could look it up. I should also explain that this all started before Easter, when I was travelling around Cornwall.

So back at home, the magic number was entered and then it asked for my password.

I typed in what I thought it would be, but it gave that brrp that says 'no'.

I tried a few variants based upon the creeping complexity of passwords, which means that what started as a short password has got progressively longer because (a) it needs number (b) it then needs a capital letter (c) it can't be a simple word (d) it should have a non alphanumeric included (e) it can't resemble a previous password (f) and sø øn.

None worked and the system then said I had locked the account.

I followed the special instructions to do a reset.

Answer some special questions and then supply a phone number.

Wait for a message on the phone.

The phone was in another room and as I reached it, I could see someone from the USA was trying to contact me. I flipped it to voicemail so that I could deal with the password.

Wrong.

The call from the USA was the one linked to the password retrieval. I had to answer it and listen to the message.

I went through the process again and my new best friend from America called a second time.

This time I picked up the phone.

"Now type in the two numbers displayed in your browser."

I did. "Now we will send you a new password"

I checked my email.

I checked my text messages.

Nothing.

I waited ten minutes.

Still nothing.

I decided to try the help desk number, which was open until mid-evening.

I called them and explained everything that I'd done, but that the password had not been sent.

They politely explained that the password would be sent to me.

But..it would be sent by post and could take three working days to be processed.

That'll be after Easter then.

The letter finally arrived yesterday.

Great, I can open it, logon and find out how much I have won.

not exactly.

They have sent me another form, which I must sign and return before they will issue me with a temporary password.

I posted it back today.

5 comments:

OldOldLady Of The Hills said...

Goodness Me...I hope this is all worth it, my dear....This could drive you crazy...!!!

Ellie said...

Doesn't feel like winning the jackpot, does it? x

rashbre said...

OldOldLady Of The HillsI will have low expectations for my win...assuming that's what the message eventually conveys!

rashbre said...

Ellie As its almost three weeks and they still haven't sent a limo around, then I shall assume its a low amount.

Pat said...

Maybe they are dragging their feet because it is a very large sum and you will have riches beyond your wildest dreams. Or not.