Well, I'm on hold now, to HMRC, having been on hours of prior calls which have not resolved my current situation.
It's difficult to do anything else whilst waiting for the call to be answered, so I thought I'd create this little blogpost.
I have an appeal running and have separately sent in a letter, online form and phoned them, yet they want to chase me with a debt collection agency. I sent them the money owed in January 2025 and they have misfiled it.
One guy I spoke to even found it. It is entirely their fault yet they are being heavy-handed with me about the situation. I'm embarrassed to say the amount, which to me is considerable. Yet I paid it on 28 Jan 2025 exactly in line with their request.
I have also got the payment reference that the payment was sent to and I had someone even confirm that they had seen the payment and it had been misallocated.
They have ignored my Appeal, which has a reference number as well. They also say they have contacted me. It's not true. I would certainly have picked up on a call from HMRC when I'm in a dispute.
Oh yes and I'm around 40 minutes on this particular call, with its short scratchy guitar lick.
Update: 47 minutes until answered. I'll see whether this time has made any progress, but they won't know until next Tuesday or Wednesday and are to send me a letter through the post. As policy, they won't respond by email.
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