Part of the house move involves the start of new utilities. We have gas and electricity switched on and smart metered. However, the new smart meter readout only shows electricity and the various tariffs don't work on it at all.
I've tried to contact the supplier, but there's a kind of catch 22. Their web-site says register online, but in order to do so I need an account number, which has not been supplied.
If I try to phone them it says that their are extra long waiting times. Their online chat service is offline.
I decided to try emailing them, but it says there are also long waits for email replies and I would be better off registering on-line.
This structural mayhem is great for the supplier, who is winning all the time this persists.
It means I am on their default tariffs, which are the most expensive. It is like a quiet tax by the supplier, despite all their leaflet claims about providing a superior service. "Great Service as Standard," they claim.
I am not convinced.
2 comments:
I hope you manage to get that sorted!
I have a feeling it will be a lengthy process.
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