Thursday, 31 August 2017

gimme dat package?

The delivery system around here isn't working properly yet.

We've a proper address with a postcode but only about 50% of the people driving delivery vans seem to be able to find us.

On one occasion I walked through the rain to the end of a nearby road to locate the missing van, but then, after my instructions for the last 200 yards, I watched him turn off into the wrong route. Fortunately it was a dead end, so I was able to provide further instructions.

Other occasions have required me to call help desks. I've had to spell out everything, and then hear pieces repeated back to me with mispronunciations of key words. E-zeeta. Dee-von.

I'm sure things will improve, but yesterday's example was another case in point. A package will be delivered between 06:00 and 22:00 by Henry. Will it? I watched the clock flick past 10pm and there was no package, no text message, no email. The delivery web site continued to show it was to be delivered that day, although their helpdesk only had business hours until 20:00.

Then, at about 10:20pm, the message changed. The package was back in a depot. The same place that it had started the previous morning.

Today, I've received a text. Charlie will be delivering it between 16:42 and 17:42.

I wonder what happened to Henry?

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