Sunday, 11 August 2019
stand and deliver?
I've commented before about the proliferation of Parking Apps, including ones that are re-badged clones of another (stand up, Westminster Council). It is almost time for a Manager of Managers to cover the whole lot with a single App on top.
I'd changed bank cards which has meant progressively standing around re-programming each of them when I've wanted to park. The other day a different experience.
Payment rejected, card invalid.
I tried this with a couple of cards and eventually resorted to huge quantities of coins. The machine didn't have a card reader or a WavePay. A few minutes later I'm contacted by someone claiming to be from my bank.
"Ahah," I say, "But how do I know it is you?" They agreed and told me to call the usual number.
Big mistake. I was now in call centre purgatory and had to wait for another 10 minutes. Then the man (Raj) called me again. He suggested that I could ask him some letters from my password.
"Okay," I thought.
"X and Z" he swiftly replied.
"Nope." I thought and told him he was wrong.
He hung up.
I restarted my long call to the help desk. It was raining.
After around 35 minutes from my failed attempt to pay for parking, I was through to a person.
"Lat's see," she said,"I see you need our fraud department. I'll put you through"
I recognised the music.
Gritted my teeth.
Eventually I was through to Raj again.
"Hello," and he started to put right my cards.
"The last transaction...Was it to APCOA?"
"Yes, I was trying to pay for some parking."
"I see we have stopped your credit card too - it looks like around the same time."
"Yes," I said, "I'm trying to do some shopping, but you've blocked both of my day-to-day cards"
I could tell he was a professinal, not to be drawn into any of my venting.
"It's all put back to normal now," he said, or something like it.
Now I could go shopping and ponder the advantages of coinless payment.